Privacy Policy

Lollipop's Companion Care is a sole-trader business operated by Laura, South East England. We are the data controller for the personal information you provide to us.

Contact: [email protected] | 07931 846267

When you submit an enquiry through our website, we collect your name, email address, phone number, and the content of your message.

If you become a client, we may also collect additional information relevant to providing our services, such as details about the person receiving care, emergency contact details, and any relevant health or accessibility information shared voluntarily.

We use your information to respond to your enquiry, arrange and deliver our services, send invoices and service-related communications, and keep records as required by law.

We will never sell your data or share it with third parties for marketing purposes.

We process your data on the basis of your consent (when you submit an enquiry), the performance of a contract (when we provide services to you), and our legitimate interests in running our business.

Enquiry data is kept for up to 12 months. Client records are retained for up to 6 years after the end of our service relationship, in line with standard UK business record-keeping requirements.

You may request deletion of your data at any time (see Your Rights below).

Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict our processing, and withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies. You can control cookies through your browser settings.

We may update this privacy policy from time to time. The current version will always be available on this page.